Reading Velocity Patterns
The four patterns
Earned profiles show seasonality: gyms spike in January, restaurants on weekends, contractors after storms. Managed profiles show smoothing: uniform weekly counts with no relationship to any calendar. Suspicious spikes follow marketing events the business never ran. And cliffs — sudden losses — mark removal waves.
Learn to see these four and you can read any profile in your market in under a minute.
Graphing your own profile
Export your review timeline monthly and plot it against your customer count. The two curves should rhyme. Where they diverge — reviews lagging after a busy season, for instance — the fix is operational: more asks at the right moments, not more pressure on happy customers.
Keep the spreadsheets. If a filter ever misreads your growth, twelve months of your own data is the fastest appeal evidence you can produce.
Keep reading
Where the details come from: Online reputation overview and Word of mouth and FTC on fake reviews and deceptive endorsements.